After-Sales Support Policy

At Henry Jade, we carefully inspect every item before shipment.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery and provide your order number along with clear photos of the issue.

After reviewing your case, we will offer one of the following solutions:

>A full refund

>A free replacement item

Please note:

We do not accept returns or refunds for reasons unrelated to product quality.

We do not accept returns for change of mind, personal preference, incorrect orders placed by the customer, or normal wear and tear.

Product images may vary slightly due to lighting, screen settings, and photography.

Natural materials may have slight variations in color, texture, or pattern. These are not considered defects.